Effective Date: August 10, 2025

This Privacy Policy describes how we collect, use, and handle your information when you interact with our chatbot (Messenger Chatbot) on the Facebook Messenger platform.

Our chatbot is designed to Answer question about sevices , and record customer complians. This service is operated by Feynix Solution.

 

1. Information We Collect

 

When you interact with our chatbot, we may collect the following types of information:

• Information Provided by Facebook: As a standard part of the Facebook Messenger Platform, we automatically receive certain information about you, including:
  • Your First and Last Name
  • Your Facebook Profile Picture
  • Your Locale (Language and Country)
  • Your Timezone
  • Your Gender
  • Your Facebook User ID
• Information You Provide Directly: We collect the content of your communications with the chatbot, including:
  • The text of the messages you send.
  • Any images, files, or other media you send.
  • Your responses to questions and commands from the chatbot.
  • [Add any other specific data you explicitly ask for, e.g., "your email address if you sign up for our newsletter," "your phone number to confirm an appointment," etc.]

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

• To Operate the Chatbot: To understand your requests, process them, and provide you with accurate and relevant responses.
• To Personalize Your Experience: To address you by name and tailor our responses to you.
• To Fulfill Your Requests: [**THIS IS THE MOST IMPORTANT PART TO CUSTOMIZE.** Be very specific. Examples:]
  • E.g., "To look up your order status in our system."
  • E.g., "To save your contact information in our Google Sheets database."
  • E.g., "To send your query to the OpenAI API to generate a response."
  • E.g., "To log your issue in our customer relationship management (CRM) software."
• To Improve Our Service: To analyze usage patterns, diagnose technical problems, and improve the chatbot’s functionality and performance.
• To Communicate With You: To send you important notices or updates regarding the service, if applicable.

 

3. How We Share Your Information

 

We do not sell your personal information. We may share your information only in the following circumstances:

• With Third-Party Service Providers: Our chatbot is built using n8n, an automation platform. To function, our n8n workflow may need to send your data to other services to process your request. These services may include:
  • [**LIST ALL THIRD-PARTY SERVICES YOUR N8N WORKFLOW CONNECTS TO.** Be exhaustive. Examples:]
  • E.g., Google (for Google Sheets, Google Calendar)
  • E.g., OpenAI (for AI-powered responses)
  • E.g., HubSpot / Salesforce (for CRM)
  • E.g., Airtable (for database storage)
  • E.g., Twilio (for sending SMS notifications) We only share the minimum information necessary for these services to perform their function. We encourage you to review the privacy policies of these third-party services.
• With Facebook: Our chatbot operates on the Facebook Messenger platform, which is subject to Facebook’s own Data Policy.
• For Legal Reasons: We may disclose your information if we believe it is reasonably necessary to comply with a law, regulation, legal process, or governmental request.

 

4. Data Storage and Security

 

Your conversation data is processed by our n8n instance, which is hosted on [Specify where your n8n instance is hosted, e.g., "our private server located in Germany," "n8n.cloud's infrastructure"]. We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access. However, no internet transmission is ever completely secure or error-free.

 

5. Data Retention

 

We retain your personal information for as long as necessary to provide the service and fulfill the purposes outlined in this policy, or until you request its deletion. Anonymized data may be kept for longer periods for analytical purposes.

 

6. Your Rights

 

You have the right to access, correct, or delete your personal information that we hold. You can request the deletion of your data by:

• Sending the message “delete my data” to the chatbot.
• Contacting us directly via the methods listed below.

 

7. Children’s Privacy

 

Our service is not intended for and we do not knowingly collect data from individuals under the age of 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically for any changes.

 

9. Contact Us

 

If you have any questions about this Privacy Policy, please contact us at:

• Email: Info@feynixsolution.com
• Website: https://feynixsolution.com/
• Contact Name: Feynix Solution.